Shipping on time promise:
We promise that we will make sure that you customers receive the package on the time that is mentioned on our website. However, in some cases, it may get delayed. If that happens, please get in touch with us by writing an email at email@example.com and we will issue a 20% Discount Coupon for your next purchase.
In near future, we look forward to designing a mechanism to deliver products same day or overnight. We will keep our customers posted about it.
Processing, Shipping & Delivery:
Processing - All our orders are processed within one to two days once the payment is confirmed.
Shipping - We use different shipping options depending on the product weight and location, to make sure our clients receive the item quickly as possible. All our orders above $10 are entitled to get free shipping. Orders below $10 will attract a shipping rate of $6.50
Delivery - When the product is shipped through one of our local suppliers, the products will be delivered within 3 to 5 days. In case of an international supplier, product delivery may take up to 4 to 5 weeks. Tracking information will be provided in a couple of days.
Standard of Service:
We promise to provide a high standard of service while maintaining our integrity as a company serving Australia.
What if the product is broken or not as mentioned on the website?
In case you receive incorrect product or broken product, please contact us and we will ship the correct or new product to you. You will require sending the product back to us.
Customer satisfaction is our prime focus. If you are not satisfied with our product, please reach out to us to return the product. Shipping cost to be borne by the buyer. We will refund the product cost in your account within 2 weeks of receiving the product by us.